Build/Improve

Customer support · MonthlyRun

Agent Improvement Loop

Agent Improvement Loop: Monthly Customer support

What you get

  • A definition of good for each live agent
  • A monthly evaluation run
  • A change log
  • A quality trend the business can read

Why it matters

Microsoft is building evaluation tooling into the product. You still have to decide what good looks like and act on the results each month. That judgement is what this service provides.

How it runs

A recurring monthly service that keeps controls, quality or spend under review.

Talk to us

Start with a free briefing.

One hour, no obligation. Tell us what worries you about Copilot and agents, and we will point you at the right offer.

Book a free briefing