“An agent isn’t finished the day you deploy it. That is just where it starts.”
Agents need a definition of good, a monthly measure and someone to act on it. That is a service, and it recurs.
AI at Work · Kiniza
Start from whatworries you.
Microsoft has set out how it will sell AI at work: governance built in, a subscription plus Copilot Credits, and a partnership centred on change. Our services answer the questions that follow.
Buyer concerns
4
Offers
16
Buy through
Marketplace
First step
Free briefing
Risk · Cost · Build · AdoptFree briefings · Microsoft Marketplace
Microsoft’s letter
What Microsoft’s letter means for you
On 23 September 2026 Jared Spataro, Chief Marketing Officer for AI at Work, set out three commitments: platform, business model and partnership. Three lines matter most.
“That second cost isn’t overhead. It’s capital.”
Usage billed in Copilot Credits is now a board-level cost line. Finance will want to see it and cap it.
“The hardest part of this isn’t the technology. It’s the change.”
Microsoft is placing its own engineers with large customers. Our offers work alongside them and fill the gap where they are not.
Source: Jared Spataro, Building the system for AI at work, Microsoft, 23 September 2026.
Four concerns
Four concerns. Sixteen offers.
Every conversation about Copilot and agents lands on one of four concerns. Pick yours.
Risk
Reduce AI risk
Can we let agents loose on our data without a breach, a regulator finding or an ungoverned estate?
- AI Risk and Governance
- Copilot Data Readiness
- Agent Governance
- Agent Improvement Loop
Cost
Control AI cost
What will this cost, who is spending it, and can we stop it before the invoice?
- Copilot Cost Clarity
- Licence and Seat Optimisation
- Copilot Spend Controls
- AI FinOps
Enablement
Build with agents
Which work should agents do, and can we build them properly?
- Agent Opportunity
- Agent Proof of Concept
- Agent Build
- Agent Improvement Loop
Adoption
Drive adoption
Will people use it, trust it and change how they work?
- AI at Work for Leaders
- Copilot Adoption Launch
- Role-based Learning
- Adoption Value Review
Who we help
Six roles. Three hold the budget.
Finance, Risk and Technology own most Copilot and agent purchases. The others shape the decision or own the result.
CIO, CTO, Director of IT
Technology owner
An agent estate nobody can see, and being blamed for either blocking AI or letting it run wild.
Starts with AI at Work for Leaders
CFO, Head of FinOps, Commercial DirectorFinance owner
An uncapped usage bill with no cost centre attached.
Starts with Copilot Cost Clarity
CISO, DPO, Head of Risk, Internal AuditRisk owner
Oversharing, data leaving via agents, and a regulator asking who approved an agent.
Starts with Agent Estate Discovery
COO, Director of Operations, service headBusiness owner
Paying for AI that saves nobody any time.
Starts with Agent Opportunity
Head of Digital Workplace, Microsoft 365 service ownerPlatform owner
Hundreds of Agent Builder agents with no owner or lifecycle.
Starts with Agent Governance
CHRO, Head of L&D, Change leadPeople owner
Staff distrust, uneven skills, and union or works council concerns.
Starts with Copilot Adoption Launch
First release
Six offers to start with.
Built on work already done. Free briefings for a first conversation. The rest follow as scoped engagements through Microsoft Marketplace.
AdoptBriefing · 1-HrFree
AI at Work for Leaders
For Technology · Start
- What AI at work means for your organisation
- The cost model: subscription plus Copilot Credits
- The change it asks of your leadership team
CostAssessment · 2-Wk
Copilot Cost Clarity
For Finance · Assess
- A model of subscription versus Copilot Credits spend on your own usage
- Break-even by user group
- Where the billing data does and does not reach
RiskAssessment · 2-Wk
Agent Estate Discovery
For Platform · Risk · Assess
- An inventory of every agent in the tenant: Agent Builder, Copilot Studio and third party
- Owner, sharing scope and knowledge sources for each agent
- A risk rating for each agent
RiskAssessment · 3-Wk
Copilot Data Readiness
For Risk · Assess
- An oversharing report across SharePoint and OneDrive
- Sensitivity label coverage
- A ranked remediation list
BuildWorkshop · 2-Wk
Agent Opportunity
For Business · Assess
- Work DNA analysis of the roles you choose
- Each task sorted into one of four dispositions
- A shortlist of agent candidates with a value estimate
BuildCustomer support · Monthly
Agent Improvement Loop
For Business · Run
- A definition of good for each live agent
- A monthly evaluation run
- A change log
Why risk and cost first
Settle the objections. Then fund the purpose.
Risk and cost are the objections that stop a programme. Build and adoption are what the programme is for. Settle the first two and the second two get funded.
First: the objections
Risk
Oversharing, agents built outside IT and a regulator asking who approved them. We find the gaps, close them and give every agent an owner.
First: the objections
Cost
Copilot is now a per-user subscription plus usage billed in Copilot Credits. We model the spend on your own usage and set limits that actually stop it.
Then: the purpose
Build
Find the tasks worth automating, prove one on your data, build it properly and keep improving it once it is live.
Then: the purpose
Adopt
Launch by role, build skills people use and measure the time saved against the case you made.
Talk to us
Buy it the way you already buy Microsoft.
Our offers are listed for Microsoft Marketplace, so you can buy through your existing commercial relationship. Free briefings first. Scoped engagements next. Every offer works alongside Microsoft’s own engagement.